Refund & Returns Policy
We want every little reader, and every grown-up, to love what arrives. If something isn’t right, here’s how we make it right.
30 Days
Returns are accepted within 30 days of delivery.
Original Condition
Items must be unused and in their original packaging.
Simple Refunds
Approved refunds go back to your original payment method.
Returns
Our returns window is 30 days from delivery. After 30 days, we’re unable to offer a refund or exchange.
To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. We’ll also need your receipt or order confirmation as proof of purchase. Please don’t send your purchase back to the manufacturer.
Partial refunds
In some situations, we can only offer a partial refund:
• A book with obvious signs of use
• Any item that isn’t in its original condition, is damaged, or has missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery
Refunds
Once we receive and inspect your return, we’ll email you to confirm and let you know whether your refund is approved. If it is, your refund will be processed and credited to your original method of payment.
Late or missing refunds
If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it can take some time for a refund to post. Next, contact your bank, since there is often some processing time. If you’ve done all of this and still haven’t received your refund, please email us at info@nappturlycute.com.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items that are defective or damaged. If you need an exchange for the same item, email us at info@nappturlycute.com and we’ll let you know how to send it back.
Gifts
If an item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once we receive the item.
If it wasn’t marked as a gift, or the gift giver had the order shipped to themselves, we’ll send the refund to the gift giver.
Shipping your return
Please email us at info@nappturlycute.com before sending anything back, and we’ll share the return address with you.
You are responsible for the cost of return shipping, which is non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. Delivery times for exchanged items vary depending on where you live.
For more expensive items, you may want to use a trackable shipping service or shipping insurance, as we can’t guarantee that we will receive your returned item.
Need help?
Questions about a refund or return? Email us at info@nappturlycute.com and we’ll be happy to help.